Customer Service

CUSTOMER SERVICE

Product Descriptions

While we attempt to provide accurate information on the Site, we do not warrant product descriptions or other content on this Site will be accurate, complete, reliable, current, or error-free. Your sole remedy for the purchase of any product on the Site is to return it for a full or partial refund as set forth in the shipping contract governing such purchase.

Return Policy

Bad Hop, LLC, offers a 30 Day Return Policy. If you are not satisfied with an item purchased from Bad Hop, LLC, we will refund the purchase price or exchange any item so long as it is returned in new condition (without any signs of wear), to Bad Hop, LLC, within 30 days of that date that it was shipped to you by Bad Hop, LLC. The CUSTOMER is responsible for all shipping costs. Refunds will be given in the same method of payment as the original purchase. Exchanges are subject to availability.

Warranty Policy

Bad Hop, LLC, offers a 30 day warranty on all items. This warranty begins from the date of shipment and is valid for defective manufacturing. Bad Hop, LLC, requires the return of damaged merchandise for inspection and evaluation. Any item deemed defective will be repaired or replaced and returned with freight prepaid by Bad Hop, LLC. Defective manufacturing does not include damage resulting from unreasonable use, abuse, or alterations.

Scheduling a Return/Exchange

To set up a return or exchange, contact returns@badhop.com.

Privacy 

Bad Hop, LLC, has created this privacy policy for your information and protection. Bad Hop, LLC, is committed to protecting your privacy. We believe that electronic security and customer privacy is necessary and therefore only use the personal information you provide to create a more personalized experience for you. Account information you supply will only be used to process requested transactions or to contact you regarding a particular transaction. Bad Hop, LLC, may use purchasing information to generate aggregate reports to help determine how to improve our customers' experience. This data is anonymous and for internal purposes only. Bad Hop, LLC, does not disclose your personal information to third parties accept as is required by law and when it is required to process your purchase (billing, shipping, etc.).